好文推薦

推薦人：黃珮芬 (博士班一年級)

書名：How to Win Friends & Influence People

作者：Carnegie, Dale/ MacMillan, Andrew (NRT)

出版者：Simon & Schuster

出版時間：2011年6月

推薦原因：

This grandfather of all people-skills books was first published in 1937. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. The majority of our success in life depends on our ability to communicate and manage personal relationships effectively, whether at home or at work. How to Win Friends and Influence People will help you discover and develop the people skills you need to live well and prosper. You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you’re in...and make it work for you! This is Dale Carnegie's summary of his book, from 1936 ------------------------------------------------------------------------ Table of Contents 1.Fundamental Techniques in Handling People 2.Six Ways to Make People Like You 3.How to Win People to Your Way of Thinking 4.Be a Leader: How to Change People Without Giving Offense or Arousing Resentment ------------------------------------------------------------------------ Part One Fundamental Techniques in Handling People Don't criticize, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want. ------------------------------------------------------------------------ Part Two Six ways to make people like you Become genuinely interested in other people. Smile. Remember that a person's name is to that person the sweetest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person's interests. Make the other person feel important - and do it sincerely. ------------------------------------------------------------------------ Part Three Win people to your way of thinking The only way to get the best of an argument is to avoid it. Show respect for the other person's opinions. Never say, "You're wrong." If you are wrong, admit it quickly and emphatically. Begin in a friendly way. Get the other person saying "yes, yes" immediately. Let the other person do a great deal of the talking. Let the other person feel that the idea is his or hers. Try honestly to see things from the other person's point of view. Be sympathetic with the other person's ideas and desires. Appeal to the nobler motives. Dramatize your ideas. Throw down a challenge. ------------------------------------------------------------------------ Part Four Be a Leader: How to Change People Without Giving Offense or Arousing Resentment A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this: Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Let the other person save face. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise." Give the other person a fine reputation to live up to. Use encouragement. Make the fault seem easy to correct. Make the other person happy about doing the thing you suggest.